- What
- An emergency hardship fund that gives temporary help paying the electric bill. Funds come from customers and FirstEnergy shareholders and are given out by community groups.
- Who
- Residential customers who have had a recent financial hardship.
- How
- Contact Dollar Energy at 800-683-7036 or find a local agency. Opens October 1 and stays open until funds run out.
Help paying your Mon Power and Potomac Edison (West Virginia) bill
There are 8 ways to get help with a Mon Power and Potomac Edison (West Virginia) bill: bill assistance, payment plans, medical protection, senior programs and free home upgrades. Each program below links to its official page, with who qualifies and how to apply.
- 8 programs
- From official pages
- Checked October 21, 2026
SHUTOFF NOTICE?
Call Mon Power and Potomac Edison (West Virginia) at 800-686-0022 before the date on the notice and ask for a payment arrangement. If someone in the home is seriously ill, ask about a medical certificate. Apply for energy assistance at the same time.
Help with a bill you cannot pay
Emergency Assistance Program (EAP)
- What
- A one-time payment applied to your account to help avoid shutoff. Run by the West Virginia Department of Human Services (DoHS), which now runs the programs of the former Department of Health and Human Resources (DHHR).
- Who
- Eligible customers who have a disconnect notice.
- How
- Bring your disconnect notice to your county DoHS office (see the list of field offices). Call 304-558-0684. Open year-round.
Payment plans and more time to pay
- What
- Affordable installments on a past-due balance, paid with your monthly bill, so you keep your service.
- Who
- Customers who have trouble paying on time.
- How
- Log in to your account to see if you are eligible, or call Mon Power at 800-686-0022 (Potomac Edison: 800-686-0011).
Military Deferred Payment Program
- What
- Lets you put off paying all or part of your monthly bill while a family member is on active military duty. A payment plan is set when they return.
- Who
- Customers with financial trouble because a family member was called to active military duty.
- How
- Call Mon Power at 800-686-0022 (Potomac Edison: 800-686-0011).
Medical needs
- What
- Helps customers prepare for planned and unplanned power outages.
- Who
- Customers who use electrically operated life sustaining medical equipment at home.
- How
- Call Mon Power at 800-686-0022 (Potomac Edison: 800-686-0011).
- What
- A medical professional certifies that shutoff would be especially dangerous. Under WV PSC rules this does not by itself stop disconnection, but a payment agreement for the past-due amount will delay it.
- Who
- Customers or household members with severe health problems.
- How
- Your doctor submits the medical certificate online. Call 800-686-0022 for details.
Seniors and people with disabilities
- What
- Moves your bill due date until after your monthly benefit check arrives.
- Who
- Customers at least 60 years old, or who get a Social Security, pension or disability check that comes just after the bill is due.
- How
- Call Mon Power at 800-686-0022 (Potomac Edison: 800-686-0011).
Free home energy upgrades
Weatherization Assistance Program (WAP)
- What
- Free energy-saving home upgrades, run by the West Virginia Community Advancement and Development Office through local Community Action Agencies.
- Who
- Eligible low-income households.
- How
- Visit a local Community Action Agency office or apply online at mylitt.com. Open year-round.
State energy assistance in West Virginia
Low Income Energy Assistance Program (LIEAP), run by the West Virginia Department of Human Services (DoHS), Bureau for Family Assistance, helps households with low income pay heating and cooling bills (the federal LIHEAP program). Apply online at the WV PATH website, at your local DoHS office, or at a Community Action Network or Agency on Aging site. LIEAP opens for a short time each winter. Official page.
When the utility cannot shut off service in West Virginia
- Cold weather: Service shall not be discontinued on a day that the National Weather Service predicts the temperature to be thirty-two (32) degrees or colder at or near the customer's service location. The first day of November through the last day of March is a Seasonal Time Period with extra notice requirements.
- Medical: Written certification from a licensed physician, nurse practitioner or physician assistant that termination would be dangerous for medical reasons (Certified Health Condition) adds extra notice requirements but does not by itself prohibit shutoff. It must be renewed every thirty (30) days unless the condition is permanent.
Rule: 150CSR3, Rules 4.8.1.e and 4.8.2.b.9. Official text. The protections have conditions: read the rule or ask the utility. You still owe the bill.
To see what your bill should be, use the Mon Power and Potomac Edison (West Virginia) bill calculator. To lower it, see the plans and the appliance cost tool. All programs: Mon Power and Potomac Edison (West Virginia) assistance page.
How can I get help paying my Mon Power and Potomac Edison (West Virginia) bill?
Call Mon Power and Potomac Edison (West Virginia) before the due date and ask for a payment arrangement, apply for energy assistance, and ask about its bill assistance programs. This page lists each program with its official link.
Can Mon Power and Potomac Edison (West Virginia) shut off my power in winter?
The West Virginia rule: Service shall not be discontinued on a day that the National Weather Service predicts the temperature to be thirty-two (32) degrees or colder at or near the customer's service location. The first day of November through the last day of March is a Seasonal Time Period with extra notice requirements. The rule has conditions, and you still owe the bill.
utilityratecalc.com is not part of Mon Power and Potomac Edison (West Virginia) or a government agency. Programs and amounts change: the official page of each program has the current rules. Checked October 21, 2026.