SHUTOFF NOTICE?Call Clark Public Utilities at 360-992-3000 before the date on the notice and ask for a payment arrangement. If someone in the home is seriously ill, ask about a medical certificate. Apply for energy assistance at the same time.
Discount rates and monthly credits
Guarantee of Service Plan (GOSP)
- What
- A 12-month program that sets a maximum monthly amount you can afford to pay based on your income. Late charges are waived, and any remaining balance is forgiven after you complete the program.
- Who
- Income-qualified households (for example, up to $2,608 a month for a household of 1). The applicant must be on an active Clark Public Utilities account.
- How
- Call 360-992-3000, 24 hours a day, seven days a week, to set up an eligibility appointment.
Help with a bill you cannot pay
Operation Warm Heart
- What
- Grants to help families in crisis pay their electric heating bills. It is funded by donations from Clark Public Utilities customers.
- Who
- Income-eligible customers with electric heat who are in financial crisis and may not qualify for other energy assistance.
- How
- Call 360-992-3000.
Payment plans and more time to pay
Payment arrangements
- What
- Customer service can help you set up payment arrangements if you cannot pay your whole bill on time.
- Who
- Customers having trouble paying their bill.
- How
- Call 360-992-3000, any time, every day of the year.
Seniors and people with disabilities
Senior Citizen Rate Credit
- What
- A yearly credit equal to 75% of the previous year's winter bills (January 1 to April 30), not to exceed $500 annually.
- Who
- Customers age 62 and over who have lived in Clark County at least one year and receive less than $42,300 in annual income.
- How
- Call 360-992-3000, 24 hours a day, seven days a week.
Free home energy upgrades
Limited-Income Weatherization
- What
- Free insulation, minor weatherization-related repairs and, in some cases, ductless heat pumps. Run jointly with Clark County.
- Who
- Owners and renters, including manufactured homes, who meet the program income guidelines.
- How
- Contact ComCare (Clark County Community Development).
State energy assistance in Washington
Low-Income Home Energy Assistance Program (LIHEAP), run by the Washington State Department of Commerce, through community action agencies and local partners, helps households with low income pay heating and cooling bills (the federal LIHEAP program). Schedule an appointment with the provider for your county. Use the LIHEAP public map tool to find it. Commerce does not decide eligibility. Official page.
When the utility cannot shut off service in Washington
- Cold weather: Between November 15th and March 15th, an electric utility may not discontinue residential space heating service if the customer tells the utility they cannot pay, shows they qualify, applies for energy assistance, and pays a monthly amount (no more than seven percent of monthly income plus one-twelfth of billings).
- Hot weather: A utility must set conditions in its tariff under which it will stop nonvoluntary disconnections during inclement weather events.
- Medical: The utility must postpone or reinstate service for a grace period of five business days after notice of a medical condition or emergency. The utility may require certification from a licensed physician, nurse practitioner, or physician's assistant; it is valid up to sixty days unless renewed.
Rule: WAC 480-100-143 (winter); WAC 480-100-128 (medical, weather). Official text. The protections have conditions: read the rule or ask the utility. You still owe the bill.
To see what your bill should be, use the Clark Public Utilities bill calculator. To lower it, see the plans and the appliance cost tool. All programs: Clark Public Utilities assistance page.
How can I get help paying my Clark Public Utilities bill?
Call Clark Public Utilities before the due date and ask for a payment arrangement, apply for energy assistance, and ask about its discount programs (Guarantee of Service Plan (GOSP)). This page lists each program with its official link.
Does Clark Public Utilities have a low-income discount?
Guarantee of Service Plan (GOSP): A 12-month program that sets a maximum monthly amount you can afford to pay based on your income. Late charges are waived, and any remaining balance is forgiven after you complete the program. Income-qualified households (for example, up to $2,608 a month for a household of 1). The applicant must be on an active Clark Public Utilities account.
Can Clark Public Utilities shut off my power in winter?
The Washington rule: Between November 15th and March 15th, an electric utility may not discontinue residential space heating service if the customer tells the utility they cannot pay, shows they qualify, applies for energy assistance, and pays a monthly amount (no more than seven percent of monthly income plus one-twelfth of billings). The rule has conditions, and you still owe the bill.
utilityratecalc.com is not part of Clark Public Utilities or a government agency. Programs and amounts change: the official page of each program has the current rules. Checked October 21, 2026.