SHUTOFF NOTICE?Call El Paso Electric at 915-543-5970 before the date on the notice and ask for a payment arrangement. If someone in the home is seriously ill, ask about a medical certificate. Apply for energy assistance at the same time.
Discount rates and monthly credits
Low Income Rider (LIR) Program
- What
- Qualified customers are not charged the $13.71 customer charge on monthly electric bills, a $164.52 a year savings.
- Who
- Texas residential customers with an El Paso Electric account in their name who have a Lone Star Card or a total annual household income at or below 125% of the federal poverty level.
- How
- Lone Star Card holders mail a copy of their Food Stamp Eligibility Form with their name and account number to El Paso Electric, Attn: Customer Services, LIR, Loc. 143, P.O. Box 982, El Paso, Texas 79960. Others visit a listed agency, such as the El Paso County General Assistance Agency at (915) 546-8150, to be qualified.
Help with a bill you cannot pay
Bright Hearts Fund
- What
- Uses donations to help customers who are overdue on their electric bill and at risk of disconnection. A partnership between the El Paso Community Foundation and El Paso Electric.
- Who
- Customers overdue on their electric bill and at risk of disconnection.
- How
- Contact EPE Customer Care at (800) 351-1621 or CustomerCare@epelectric.com, or use online chat at epelectric.com.
Payment plans and more time to pay
Payment Arrangements
- What
- Spreads a past-due balance over a set period as monthly installments, paid along with your monthly charges.
- Who
- Customers in good standing on prior arrangements. Not available on Budget Billing or after returned payments or disconnection for non-payment.
- How
- Log into My Account to request a 6-month payment arrangement, or call Customer Care at (915) 543-5970.
Payment Plan Extensions
- What
- Extends a bill's due date by up to 14 days. The total amount due is due by the extension due date.
- Who
- Eligible customers without an active payment arrangement and not on Budget Billing.
- How
- Log into My Account to request a 14-day payment plan extension, or call Customer Care at (915) 543-5970.
Budget billing
Budget Billing Plan
- What
- Spreads payments evenly across the year. The monthly payment is your estimated annual consumption divided by twelve, reviewed periodically.
- Who
- Residential customers with a good payment history for at least 12 months and no Pay Plan or Payment Arrangement at enrollment.
- How
- Sign up through your account, or call EPE in Texas at (915) 543-5970 or toll-free at 1-800-351-1621.
State energy assistance in Texas
Comprehensive Energy Assistance Program (CEAP), run by the Texas Department of Housing and Community Affairs (TDHCA), helps households with low income pay heating and cooling bills (the federal LIHEAP program). Apply through the local CEAP provider for your county. Find it on the TDHCA Help for Texans page. Official page.
When the utility cannot shut off service in Texas
- Cold weather: An electric utility cannot disconnect a customer on a day when the previous day's highest temperature did not exceed 32 degrees Fahrenheit, and the temperature is predicted to remain at or below that level for the next 24 hours, according to the nearest National Weather Service (NWS) reports.
- Hot weather: No disconnection when the NWS issues a heat advisory for any county in the utility's service territory, or when one was issued on either of the preceding two calendar days.
- Medical: No disconnection if it would cause a resident to become seriously ill or more seriously ill. The person's attending physician must call the utility and send a written statement by the disconnection date, and the customer must enter a deferred payment plan. Protection lasts 63 days from the bill date.
Rule: 16 TAC ยง25.29. Official text. The protections have conditions: read the rule or ask the utility. You still owe the bill.
To see what your bill should be, use the El Paso Electric bill calculator. To lower it, see the plans and the appliance cost tool. All programs: El Paso Electric assistance page.
How can I get help paying my El Paso Electric bill?
Call El Paso Electric before the due date and ask for a payment arrangement, apply for energy assistance, and ask about its discount programs (Low Income Rider (LIR) Program). This page lists each program with its official link.
Does El Paso Electric have a low-income discount?
Low Income Rider (LIR) Program: Qualified customers are not charged the $13.71 customer charge on monthly electric bills, a $164.52 a year savings. Texas residential customers with an El Paso Electric account in their name who have a Lone Star Card or a total annual household income at or below 125% of the federal poverty level.
Can El Paso Electric shut off my power in winter?
The Texas rule: An electric utility cannot disconnect a customer on a day when the previous day's highest temperature did not exceed 32 degrees Fahrenheit, and the temperature is predicted to remain at or below that level for the next 24 hours, according to the nearest National Weather Service (NWS) reports. The rule has conditions, and you still owe the bill.
utilityratecalc.com is not part of El Paso Electric or a government agency. Programs and amounts change: the official page of each program has the current rules. Checked October 21, 2026.