SHUTOFF NOTICE?Call CPS Energy at 210-353-2222 before the date on the notice and ask for a payment arrangement. If someone in the home is seriously ill, ask about a medical certificate. Apply for energy assistance at the same time.
Discount rates and monthly credits
Affordability Discount Program (ADP)
- What
- A monthly discount of $13.48 on electric service and $4.88 on gas service ($18.36 combined, or $220.32 a year).
- Who
- Household income at or below 150% of the federal poverty guidelines, plus one of these: age 60 or older, a documented disability, life-sustaining medical equipment, children 18 or younger, or energy costs over 10% of income. Recertify every year.
- How
- Apply online, at a CPS Energy Customer Service Center, or call 210-353-2222.
Help with a bill you cannot pay
Residential Energy Assistance Partnership (REAP)
- What
- Up to $480 in utility bill assistance per year, credited to your CPS Energy bill. You may apply twice a year.
- Who
- San Antonio or Bexar County residents with income at or below 150% of federal poverty guidelines who are 60 or older, disabled, have children under 17 at home, or need critical-care equipment.
- How
- Apply online with the City of San Antonio or call 210-207-8198 (San Antonio) or 210-335-3666 (Bexar County).
Payment plans and more time to pay
Budget billing
Budget Payment Plan (BPP)
- What
- Your yearly energy bill is averaged so you pay about the same amount each month. After a year, a debit balance of $300 or more can be paid over 12 months.
- Who
- Customers for at least a year with a good payment history who are current on their bill.
- How
- Apply through Manage My Account online.
Medical needs
Critical Care Program
- What
- Gives extra time to pay bills.
- Who
- Customers who use, or have a dependent who uses, electrically operated medical equipment at home. Re-enroll every 24 months and when you move.
- How
- Complete the application with your physician and have the physician's office fax it to CPS Energy. Call 210-353-2222.
Seniors and people with disabilities
Senior Citizen Billing Program
- What
- 25 days instead of the normal 16 days to pay your monthly bill.
- Who
- The account holder must be at least 60 years old. Principal residence only.
- How
- Apply online, at a customer service center, or call (210) 353-2222.
Senior Citizen Late Payment Waiver
- What
- Late payment charges are waived.
- Who
- Account holders 60 or older with income at or below 150% of Federal Poverty Guidelines. Recertify every year.
- How
- Apply online, at a customer service center, or call 210-353-2222.
Disabled Citizens' Billing Program
- What
- 25 days instead of 16 days to pay your monthly bill.
- Who
- Account holders with a military disability document or an SSI disability document. Recertify every year.
- How
- Apply online, at a customer service center, or call 210-353-2222.
Free home energy upgrades
Casa Verde Weatherization Rebate Program
- What
- Rebates that cover eligible energy upgrades such as attic and wall insulation, air sealing, duct sealing, A/C tune-ups, solar screens and LED bulbs, installed by a registered Trade Ally.
- Who
- Homeowners and renters who meet the income guidelines, have an energy burden of 10% or more of income, or get income-based assistance.
- How
- Apply online or call 210-353-CASA (2272).
Other programs
Burned Veterans' Discount
- What
- Up to $94 per month off the electric part of the bill, from April through October.
- Who
- Veterans with severe combat burn injuries that affect their ability to regulate body temperature. Medical certification required.
- How
- Submit the application form, bring documents to a customer service center, or call 210-353-2222.
First Responders with Burn Injuries Discount Program
- What
- Up to $94 per month off the electric part of the bill, from April through October.
- Who
- San Antonio first responders with severe burn injuries from their duties that affect their ability to regulate body temperature. Medical certification required.
- How
- Submit the application form or call 210-353-2222.
State energy assistance in Texas
Comprehensive Energy Assistance Program (CEAP), run by the Texas Department of Housing and Community Affairs (TDHCA), helps households with low income pay heating and cooling bills (the federal LIHEAP program). Apply through the local CEAP provider for your county. Find it on the TDHCA Help for Texans page. Official page.
When the utility cannot shut off service in Texas
- Cold weather: An electric utility cannot disconnect a customer on a day when the previous day's highest temperature did not exceed 32 degrees Fahrenheit, and the temperature is predicted to remain at or below that level for the next 24 hours, according to the nearest National Weather Service (NWS) reports.
- Hot weather: No disconnection when the NWS issues a heat advisory for any county in the utility's service territory, or when one was issued on either of the preceding two calendar days.
- Medical: No disconnection if it would cause a resident to become seriously ill or more seriously ill. The person's attending physician must call the utility and send a written statement by the disconnection date, and the customer must enter a deferred payment plan. Protection lasts 63 days from the bill date.
Rule: 16 TAC ยง25.29. Official text. The protections have conditions: read the rule or ask the utility. You still owe the bill.
To see what your bill should be, use the CPS Energy bill calculator. To lower it, see the plans and the appliance cost tool. All programs: CPS Energy assistance page.
How can I get help paying my CPS Energy bill?
Call CPS Energy before the due date and ask for a payment arrangement, apply for energy assistance, and ask about its discount programs (Affordability Discount Program (ADP)). This page lists each program with its official link.
Does CPS Energy have a low-income discount?
Affordability Discount Program (ADP): A monthly discount of $13.48 on electric service and $4.88 on gas service ($18.36 combined, or $220.32 a year). Household income at or below 150% of the federal poverty guidelines, plus one of these: age 60 or older, a documented disability, life-sustaining medical equipment, children 18 or younger, or energy costs over 10% of income. Recertify every year.
Can CPS Energy shut off my power in winter?
The Texas rule: An electric utility cannot disconnect a customer on a day when the previous day's highest temperature did not exceed 32 degrees Fahrenheit, and the temperature is predicted to remain at or below that level for the next 24 hours, according to the nearest National Weather Service (NWS) reports. The rule has conditions, and you still owe the bill.
utilityratecalc.com is not part of CPS Energy or a government agency. Programs and amounts change: the official page of each program has the current rules. Checked October 21, 2026.