- What
- Temporary utility bill assistance funded by customer donations and given out by NeedLink Nashville.
- Who
- NES customers in need who qualify with NeedLink Nashville.
- How
- Apply with NeedLink Nashville through the link on NEShelps.com.
Help paying your Nashville Electric Service bill
There are 4 ways to get help with a Nashville Electric Service bill: bill assistance, payment plans, budget billing and free home upgrades. Each program below links to its official page, with who qualifies and how to apply.
- 4 programs
- From official pages
- Checked October 21, 2026
SHUTOFF NOTICE?
Call Nashville Electric Service at 615-736-6900 before the date on the notice and ask for a payment arrangement. Apply for energy assistance at the same time.
Help with a bill you cannot pay
Payment plans and more time to pay
- What
- A little extra time to pay your bill.
- Who
- NES customers who are struggling to pay.
- How
- Call 615-736-6900, 24 hours a day, and follow the prompts, or contact NES online.
Budget billing
- What
- Fixed monthly payments based on last year's usage, recalculated after 12 months.
- Who
- Residential customers with service at their current address for at least six months. You are dropped if the account becomes past due.
- How
- Sign up online or call Customer Relations at 615-736-6900.
Free home energy upgrades
- What
- An average of $10,000 in energy-saving upgrades such as insulation and duct sealing, through TVA.
- Who
- Eligible homeowners. Single-family rental homes can take part if both renter and landlord apply.
- How
- Complete the Home Uplift application online.
State energy assistance in Tennessee
Low-Income Home Energy Assistance Program (LIHEAP), run by the Tennessee Housing Development Agency (THDA), through 19 local agencies, helps households with low income pay heating and cooling bills (the federal LIHEAP program). Apply online through the LIHEAP Application Portal (SmartSimple). The local LIHEAP agency for your county can help with the application. Official page.
To see what your bill should be, use the Nashville Electric Service bill calculator. To lower it, see the plans and the appliance cost tool. All programs: Nashville Electric Service assistance page.
How can I get help paying my Nashville Electric Service bill?
Call Nashville Electric Service before the due date and ask for a payment arrangement, apply for energy assistance, and ask about its bill assistance programs. This page lists each program with its official link.
utilityratecalc.com is not part of Nashville Electric Service or a government agency. Programs and amounts change: the official page of each program has the current rules. Checked October 21, 2026.