- What
- Emergency energy assistance, mainly in the heating season, funded by community donations. It can help with electricity, natural gas, propane, heating oil, wood or coal.
- Who
- Eligible people in KUB's service area, including those who are elderly or facing job loss, injury or disability.
- How
- Call the Knoxville-Knox County Community Action Committee (CAC) at 865-637-6700.
Help paying your Knoxville Utilities Board (KUB) bill
There are 4 ways to get help with a Knoxville Utilities Board (KUB) bill: bill assistance, payment plans, budget billing and free home upgrades. Each program below links to its official page, with who qualifies and how to apply.
- 4 programs
- From official pages
- Checked October 21, 2026
SHUTOFF NOTICE?
Call Knoxville Utilities Board (KUB) at 865-524-2911 before the date on the notice and ask for a payment arrangement. Apply for energy assistance at the same time.
Help with a bill you cannot pay
Payment plans and more time to pay
Payment arrangements and due date extensions
- What
- KUB works with customers on payment arrangements with monthly installments and payment due date extensions.
- Who
- Customers who may have trouble paying a bill.
- How
- Call KUB at 865-524-2911.
Budget billing
- What
- Bills you for a rolling 12-month average of your usage so your bill stays more level.
- Who
- All residential customers who are current with their payments.
- How
- Log in or register for an online account to sign up.
Free home energy upgrades
- What
- An average of $10,000 worth of free weatherization and efficiency upgrades, such as HVAC units, insulation, appliances and water heaters. KUB invests $1 million each year.
- Who
- KUB customers who meet income limits and own or rent a single-family home they live in (renters need landlord approval).
- How
- Check eligibility and apply online, or call 888-986-7262.
State energy assistance in Tennessee
Low-Income Home Energy Assistance Program (LIHEAP), run by the Tennessee Housing Development Agency (THDA), through 19 local agencies, helps households with low income pay heating and cooling bills (the federal LIHEAP program). Apply online through the LIHEAP Application Portal (SmartSimple). The local LIHEAP agency for your county can help with the application. Official page.
To see what your bill should be, use the Knoxville Utilities Board (KUB) bill calculator. To lower it, see the plans and the appliance cost tool. All programs: Knoxville Utilities Board (KUB) assistance page.
How can I get help paying my Knoxville Utilities Board (KUB) bill?
Call Knoxville Utilities Board (KUB) before the due date and ask for a payment arrangement, apply for energy assistance, and ask about its bill assistance programs. This page lists each program with its official link.
utilityratecalc.com is not part of Knoxville Utilities Board (KUB) or a government agency. Programs and amounts change: the official page of each program has the current rules. Checked October 21, 2026.