- What
- Help paying electric and natural gas bills, funded by Dominion Energy South Carolina customers, employees and retirees. The help does not need to be repaid.
- Who
- Income-eligible, disabled and senior customers. Your local Community Action Agency decides if you qualify.
- How
- Contact your local Community Action Agency. You can also call 2-1-1 or visit SC211.org.
Help paying your Dominion Energy South Carolina bill
There are 7 ways to get help with a Dominion Energy South Carolina bill: bill assistance, payment plans, budget billing and medical protection. Each program below links to its official page, with who qualifies and how to apply.
- 7 programs
- From official pages
- Checked October 21, 2026
SHUTOFF NOTICE?
Call Dominion Energy South Carolina at 800-251-7234 before the date on the notice and ask for a payment arrangement. If someone in the home is seriously ill, ask about a medical certificate. Apply for energy assistance at the same time.
Help with a bill you cannot pay
Payment plans and more time to pay
- What
- A short-term due date extension gives a few more days past the due date to pay and avoid disconnection.
- Who
- Home and small business customers, depending on account status and past payment plans.
- How
- Sign in or use the mobile app and select Need Help/Time to Pay, or call 800-251-7234.
- What
- Splits your past-due balance into equal monthly payments (up to 6 months), paid with your current bill. A down payment is required, and a 1.5% late payment charge applies to the remaining past-due balance.
- Who
- Home accounts, depending on account status. Not available with Budget Billing.
- How
- Sign in and select Need Help/Time to Pay, or call 800-251-7234.
Budget billing
- What
- A free program that averages your 12 previous bills and projected energy costs into 12 equal monthly payments, recalculated every 12 months.
- Who
- Residential customers with at least 12 months of billing history at their address who do not owe more than their current bill.
- How
- Sign in to your account to enroll, or call 800-251-7234 if you have been at the address less than 12 months.
Medical needs
- What
- Can help if someone in your household has a serious health issue and would be endangered by disconnection of electric or gas service during the winter. Available December 1 to March 31 only.
- Who
- Households with a member who has a serious health issue.
- How
- Call 800-251-7234.
- What
- Extra support for customers who use electrical medical equipment at home. During storms, Dominion calls ahead so customers can plan for an outage.
- Who
- Customers who rely on electrical medical equipment at home.
- How
- Call 800-251-7234.
Other programs
Community Solar-Select Program
- What
- A no-cost solar subscription that earns a bill credit of $0.01/kWh of energy your panels produce, plus a free Home Energy Check-up. Renters can take part.
- Who
- Customers who received help with their electric bill from a Community Action Agency in the last 12 months.
- How
- Call the Renewable Energy Team at 866-660-3705.
State energy assistance in South Carolina
Low-Income Home Energy Assistance Program (LIHEAP), run by the South Carolina Office of Economic Opportunity (OEO), through local Community Action Agencies, helps households with low income pay heating and cooling bills (the federal LIHEAP program). Contact your local LIHEAP office (Community Action Agency) to learn about eligibility and how to apply. Official page.
When the utility cannot shut off service in South Carolina
- Cold weather: During the months of December through March, service will not be terminated where the customer gives the utility a certificate signed by a licensed physician that termination would be especially dangerous to a household member's health, and states they are unable to pay by installments.
- Medical: The physician certificate must be given no less than 3 days before termination (or to the crew at the time). It expires on the thirty-first day and may be renewed no more than three (3) times for 30 days each. Special needs account customers are covered by S.C. Code Ann. Section 58-27-2510 et seq.
Rule: S.C. Code Regs. 103-352. Official text. The protections have conditions: read the rule or ask the utility. You still owe the bill.
To see what your bill should be, use the Dominion Energy South Carolina bill calculator. To lower it, see the plans and the appliance cost tool. All programs: Dominion Energy South Carolina assistance page.
How can I get help paying my Dominion Energy South Carolina bill?
Call Dominion Energy South Carolina before the due date and ask for a payment arrangement, apply for energy assistance, and ask about its bill assistance programs. This page lists each program with its official link.
Can Dominion Energy South Carolina shut off my power in winter?
The South Carolina rule: During the months of December through March, service will not be terminated where the customer gives the utility a certificate signed by a licensed physician that termination would be especially dangerous to a household member's health, and states they are unable to pay by installments. The rule has conditions, and you still owe the bill.
utilityratecalc.com is not part of Dominion Energy South Carolina or a government agency. Programs and amounts change: the official page of each program has the current rules. Checked October 21, 2026.