SHUTOFF NOTICE?Call AES Ohio at 800-433-8500 before the date on the notice and ask for a payment arrangement. If someone in the home is seriously ill, ask about a medical certificate. Apply for energy assistance at the same time.
Discount rates and monthly credits
Percentage of Income Payment Plan Plus (PIPP Plus)
- What
- You pay a percentage of your household gross income instead of the full bill. If you heat with electricity you pay 10% of your monthly household gross income (5% to the gas company and 5% to the electric company if you heat with gas). Each full, on-time payment earns a credit of 1/24 of your past-due balance.
- Who
- Ohio households at or below 175% of the federal poverty guidelines.
- How
- Apply through the Ohio Department of Job & Family Services (energy assistance).
Help with a bill you cannot pay
Gift of Power
- What
- Emergency relief funding, run with The Salvation Army, for customers with past-due balances who are facing disconnection.
- Who
- AES Ohio customers with recent financial hardship who do not qualify for other Ohio energy assistance programs.
- How
- Call The Salvation Army at 937-528-5120 to schedule an appointment. Applications are open January 12, 2026 through December 31, 2026.
Payment plans and more time to pay
Graduate PIPP Plus
- What
- Helps customers leaving PIPP Plus move off the program and reduce their past-due debt.
- Who
- PIPP Plus customers whose income now exceeds the program limits or who wish to leave the program.
- How
- See the PUCO PIPP Plus page or call AES Ohio at 800-433-8500.
Pay agreements
- What
- A 9-month pay agreement (past-due balance in 9 equal parts plus your average bill) or a 6-month pay agreement (past-due balance spread over your next 6 bills).
- Who
- Residential customers with past-due balances.
- How
- Sign up online or call the self-service line at 800-433-8500.
Winter heating plan
- What
- You may avoid disconnection by paying 1/3 of your balance due each month for bills with usage from November 1 through April 15.
- Who
- AES Ohio customers during the winter heating season.
- How
- Sign up online or call 800-433-8500.
Budget billing
Budget billing
- What
- You pay the same amount each month, based on your location's past usage.
- Who
- Residential customers who are current on payments, at a location with at least six months of usage history.
- How
- Enroll online or call 800-433-8500.
Medical needs
Medical need
- What
- AES Ohio can defer payment for 30-90 days per household, per year.
- Who
- Households where a permanent member gets care for a serious medical condition, certified by a licensed physician or other listed medical professional.
- How
- Call AES Ohio at 800-433-8500.
Free home energy upgrades
Home Weatherization Assistance Program (HWAP)
- What
- A home inspection and energy-efficiency improvements to lower energy costs.
- Who
- Ohio households at or below 200 percent of the federal poverty guidelines. Priority for people over 60, people with disabilities, homes with children, and high energy users.
- How
- Apply through the Ohio Department of Job & Family Services.
Residential Low-Income Weatherization Assistance
- What
- A home inspection and energy-efficiency improvements to lower energy costs.
- Who
- Ohio households at or below 200 percent of the federal poverty guidelines.
- How
- Call AES Ohio at 800-433-8500.
Other programs
Notify a friend or relative
- What
- A friend, relative, minister or organization you choose is also notified if your household faces loss of service.
- Who
- All customers.
- How
- Contact AES Ohio.
State energy assistance in Ohio
Home Energy Assistance Program (HEAP), with the HEAP Winter Crisis and Summer Crisis Programs, run by the Ohio Department of Job and Family Services (ODJFS), helps households with low income pay heating and cooling bills (the federal LIHEAP program). Apply through Ohio's Energy Assistance Programs. Use the Community Assistance Providers Map to find your local provider. HEAP is a once-yearly payment applied to your heating or cooling bill. Official page.
When the utility cannot shut off service in Ohio
- Cold weather: No shutoff for nonpayment from November first through April fifteenth unless the utility first makes contact ten days before (and meets other steps in the rule). Special Reconnect Order: once per winter heating season (typically mid-October through mid-April), any residential customer can pay $175 (plus up to $36 reconnection fee) to keep or restore service.
- Medical: Certification by a licensed physician, physician assistant, clinical nurse specialist, certified nurse practitioner, certified nurse-midwife, or local board of health physician prohibits shutoff for thirty calendar days. It can be renewed two more times; total no more than ninety days per household in any twelve-month period.
Rule: Ohio Adm. Code 4901:1-18-06. Official text. The protections have conditions: read the rule or ask the utility. You still owe the bill.
To see what your bill should be, use the AES Ohio bill calculator. To lower it, see the plans and the appliance cost tool. All programs: AES Ohio assistance page.
How can I get help paying my AES Ohio bill?
Call AES Ohio before the due date and ask for a payment arrangement, apply for energy assistance, and ask about its discount programs (Percentage of Income Payment Plan Plus (PIPP Plus)). This page lists each program with its official link.
Does AES Ohio have a low-income discount?
Percentage of Income Payment Plan Plus (PIPP Plus): You pay a percentage of your household gross income instead of the full bill. If you heat with electricity you pay 10% of your monthly household gross income (5% to the gas company and 5% to the electric company if you heat with gas). Each full, on-time payment earns a credit of 1/24 of your past-due balance. Ohio households at or below 175% of the federal poverty guidelines.
Can AES Ohio shut off my power in winter?
The Ohio rule: No shutoff for nonpayment from November first through April fifteenth unless the utility first makes contact ten days before (and meets other steps in the rule). Special Reconnect Order: once per winter heating season (typically mid-October through mid-April), any residential customer can pay $175 (plus up to $36 reconnection fee) to keep or restore service. The rule has conditions, and you still owe the bill.
utilityratecalc.com is not part of AES Ohio or a government agency. Programs and amounts change: the official page of each program has the current rules. Checked October 21, 2026.