SHUTOFF NOTICE?Call Eversource (Massachusetts) before the date on the notice and ask for a payment arrangement. If someone in the home is seriously ill, ask about a medical certificate. Apply for energy assistance at the same time.
Discount rates and monthly credits
Massachusetts Discount Rate Program
- What
- A discount of 42% for electric accounts (25% for gas accounts).
- Who
- Residential customers with the bill in their name who receive a listed benefit, such as fuel assistance (HEAP), SNAP, MassHealth, TAFDC, EAEDC, SSI state supplement, WIC, Head Start, public or subsidized housing, or certain veterans benefits, with household income that meets the guidelines.
- How
- Apply with a copy of your eligibility letter. For help, contact your local Community Action Agency.
Help with a bill you cannot pay
Massachusetts Good Neighbor Energy Fund
- What
- Energy assistance for residents in temporary crisis who are struggling to pay their energy bills.
- Who
- Households with annual income within 60-80% of the state median income who do not qualify for any federally funded assistance programs.
- How
- Contact your local Salvation Army Corps Community Center. Area codes 508, 617, 781 or 978: call 800-334-3047. Area code 413: call 800-262-1320.
Payment plans and more time to pay
Payment Plans
- What
- A plan to catch up on a past-due balance. Your service continues as long as you make your monthly payments on time. Plans are interest-free if you qualify.
- Who
- Most customers with a past-due balance.
- How
- Sign in to your online account or contact Eversource.
Budget billing
Budget Billing
- What
- Your yearly electric and gas use is divided into level monthly payments, reviewed regularly, with a settle-up in the 12th month.
- Who
- Customers with heating service at the address for at least 12 months whose account is in good standing.
- How
- Sign up through your online account or contact Eversource.
Free home energy upgrades
Energy Efficiency for Lower Income Customers in Massachusetts
- What
- A no-cost Home Energy Assessment and free energy-saving products. You may also get no-cost replacement of inefficient refrigerators, freezers, window air conditioners or dehumidifiers, plus no-cost insulation, air sealing and heating system upgrades.
- Who
- Renters or homeowners in Massachusetts who receive the Discount Rate.
- How
- Contact the Low-Income Energy Affordability Network or visit the income eligible page on Mass Save.
When the utility cannot shut off service in Massachusetts
- Cold weather: No gas or electric company shall between November fifteenth and March fifteenth shut off gas or electric service to any residential customer who cannot pay an overdue charge because of financial hardship, when the service is used to provide heat or to operate the heating system.
- Medical: No shutoff (or failure to restore) while there is a serious illness in the home, if a registered physician or the local board of health certifies it in writing and the customer cannot afford to pay because of financial hardship.
Rule: M.G.L. c. 164, § 124F (winter); M.G.L. c. 164, § 124A (serious illness). Official text. The protections have conditions: read the rule or ask the utility. You still owe the bill.
To see what your bill should be, use the Eversource (Massachusetts) bill calculator. To lower it, see the plans and the appliance cost tool. All programs: Eversource (Massachusetts) assistance page.
How can I get help paying my Eversource (Massachusetts) bill?
Call Eversource (Massachusetts) before the due date and ask for a payment arrangement, apply for energy assistance, and ask about its discount programs (Massachusetts Discount Rate Program). This page lists each program with its official link.
Does Eversource (Massachusetts) have a low-income discount?
Massachusetts Discount Rate Program: A discount of 42% for electric accounts (25% for gas accounts). Residential customers with the bill in their name who receive a listed benefit, such as fuel assistance (HEAP), SNAP, MassHealth, TAFDC, EAEDC, SSI state supplement, WIC, Head Start, public or subsidized housing, or certain veterans benefits, with household income that meets the guidelines.
Can Eversource (Massachusetts) shut off my power in winter?
The Massachusetts rule: No gas or electric company shall between November fifteenth and March fifteenth shut off gas or electric service to any residential customer who cannot pay an overdue charge because of financial hardship, when the service is used to provide heat or to operate the heating system. The rule has conditions, and you still owe the bill.
utilityratecalc.com is not part of Eversource (Massachusetts) or a government agency. Programs and amounts change: the official page of each program has the current rules. Checked October 21, 2026.