- What
- Emergency bill payment help given through local nonprofit agencies, funded by donations.
- Who
- Customers who are 60 years of age or older or have disabilities.
- How
- Contact your local Power to Care agency.
Help paying your Entergy Louisiana bill
There are 11 ways to get help with an Entergy Louisiana bill: bill assistance, payment plans, budget billing, medical protection and senior programs. Each program below links to its official page, with who qualifies and how to apply.
- 11 programs
- From official pages
- Checked October 21, 2026
SHUTOFF NOTICE?
Call Entergy Louisiana at 800-368-3749 before the date on the notice and ask for a payment arrangement. Apply for energy assistance at the same time.
Help with a bill you cannot pay
Payment plans and more time to pay
- What
- Take up to four months to pay your current bill, your unpaid balance or both.
- Who
- Qualifying customers with financial hardship who have not broken an arrangement in the past 12 months.
- How
- Request it in myEntergy or the Entergy Mobile App, or call 1-800-368-3749.
- What
- A few extra days to pay. You may get up to a 5-day extension online, or a 3-day extension from a call center agent.
- Who
- Qualifying customers who ask before the bill's due date.
- How
- Request it in myEntergy or the Entergy Mobile App, or call 1-800-368-3749.
Budget billing
- What
- Your bill is based on your rolling twelve-month billing average, re-calculated each month.
- Who
- Entergy residential customers.
- How
- Enroll in myEntergy or the Entergy Mobile App, or call 1-800-368-3749.
Medical needs
- What
- Electric service can continue for up to 30 days when disconnection would cause a medical emergency.
- Who
- Customers with ventilators in continuous use and those on hospice care, with documentation from a physician.
- How
- Call 1-800-368-3749 to request a form for your doctor.
Customers with life-sustaining medical equipment needs
- What
- You may be eligible for special payment arrangements.
- Who
- Customers or permanent residents on life-sustaining electric equipment, with a statement from a physician or health care provider.
- How
- Call 1-800-ENTERGY (1-800-368-3749).
Seniors and people with disabilities
- What
- Entergy waives the $10 monthly customer charge, saving you $120 a year.
- Who
- Qualifying senior customers.
- How
- Call Entergy customer service at 1-800-ENTERGY (1-800-368-3749).
Free home energy upgrades
- What
- Free upgrades like attic insulation, duct sealing and programmable thermostats.
- Who
- Households that make 200% or less of the federal poverty level.
- How
- Contact Entergy Solutions online or call 1-844-829-1300.
- What
- After an energy audit, pays to install the most cost-effective energy efficiency measures.
- Who
- Households that make 200% or less of the federal poverty level.
- How
- Contact your local community action agency through the Louisiana Housing Corporation.
Other programs
- What
- Choose the day your bill is due to match your payday.
- Who
- Entergy customers.
- How
- Sign up in myEntergy.
Military Utility Relief Program
- What
- No shutoff for nonpayment while on active duty, and time equal to the period of service to pay what is owed, with no late fees or interest.
- Who
- Louisiana residential customers called to active duty by order of the President or an Act of Congress.
- How
- Send the Entergy Military Utility Relief Program application.
State energy assistance in Louisiana
Low-Income Home Energy Assistance Program (LIHEAP), run by the Louisiana Housing Corporation (LHC), with local agencies in each parish, helps households with low income pay heating and cooling bills (the federal LIHEAP program). Apply on the statewide Louisiana LIHEAP Online Portal. For crisis appointments or help applying, contact the partner agency in your parish. Heating: December 15 - March 31; Cooling: April 13 - September 30; Crisis: October 1 - September 30. Official page.
When the utility cannot shut off service in Louisiana
- Cold weather: No shutoff in a parish on a day when the previous day's highest temperature did not exceed 32 degrees Fahrenheit, and the temperature is predicted to remain at or below that level for the next 24 hours, according to the nearest National Weather Service (NWS) reports.
- Hot weather: No shutoff in a parish on a day when the nearest NWS issues a heat advisory.
Rule: General Order (R-29706) (Second Amended), October 5, 2007. Official text. The protections have conditions: read the rule or ask the utility. You still owe the bill.
To see what your bill should be, use the Entergy Louisiana bill calculator. To lower it, see the plans and the appliance cost tool. All programs: Entergy Louisiana assistance page.
How can I get help paying my Entergy Louisiana bill?
Call Entergy Louisiana before the due date and ask for a payment arrangement, apply for energy assistance, and ask about its bill assistance programs. This page lists each program with its official link.
Can Entergy Louisiana shut off my power in winter?
The Louisiana rule: No shutoff in a parish on a day when the previous day's highest temperature did not exceed 32 degrees Fahrenheit, and the temperature is predicted to remain at or below that level for the next 24 hours, according to the nearest National Weather Service (NWS) reports. The rule has conditions, and you still owe the bill.
utilityratecalc.com is not part of Entergy Louisiana or a government agency. Programs and amounts change: the official page of each program has the current rules. Checked October 21, 2026.