- What
- Monthly bill credits for a limited number of enrolled households: $73 a month for electric only or $125 for electric/natural gas combo, in January - April and July-September. Slots are limited and filled from a waitlist, lowest income first.
- Who
- Active LG&E residential customers with household income at or below 200% of poverty who heat with electricity or natural gas and do not live in a multi-unit single-metered building.
- How
- Apply at your local Community Action agency.
Help paying your LG&E bill
There are 6 ways to get help with an LG&E bill: discounts, bill assistance, payment plans, budget billing and free home upgrades. Each program below links to its official page, with who qualifies and how to apply.
- 6 programs
- From official pages
- Checked October 21, 2026
SHUTOFF NOTICE?
Call LG&E at 502-589-1444 before the date on the notice and ask for a payment arrangement. If someone in the home is seriously ill, ask about a medical certificate. Apply for energy assistance at the same time.
Discount rates and monthly credits
Help with a bill you cannot pay
- What
- Emergency heating assistance from January to April. LG&E matches customer donations to the program year-round.
- Who
- Low-income households in crisis that are without heat or in immediate danger of being without heat.
- How
- Contact the community ministry in your area, or call Metro United Way at 211 or 877-566-4968.
Payment plans and more time to pay
- What
- Extra time to pay a past-due bill. The past-due amount must be paid by the new date to avoid disconnection.
- Who
- Customers who cannot pay by the due date and have received a separate disconnect notice.
- How
- Use the mobile app, My Account, or the 24/7 automated phone system.
Budget billing
- What
- A level monthly payment based on the average of your previous 12 months of bills. It is reviewed every 4 months and settled after 12 months.
- Who
- Accounts with a $0.00 balance, no unpaid payment arrangement, at least 10 months in a row at the address, and more than 150 kWh of use.
- How
- Sign in to My Account or contact a customer service representative.
Free home energy upgrades
- What
- A free home energy audit and installed items such as LED bulbs, smart thermostats and water-saving devices. Insulation and duct sealing may be added in some cases.
- Who
- Income-qualified customers who meet LIHEAP income requirements, have lived in the home at least 1 month, and have not had these services in the last three years. Renters and owners of homes or buildings with fewer than 4 units.
- How
- Sign up through My Account, apply as a guest, print an application, or call LG&E at 502-589-1444, then fast path 1-5-1.
Other programs
One-time late payment charge waiver
- What
- A one-time waiver of a late payment charge.
- Who
- Residential customers who have not had a late payment in the past 11 months.
- How
- Contact LG&E before your next bill due date.
State energy assistance in Kentucky
Low Income Home Energy Assistance Program (LIHEAP), run by the Kentucky Cabinet for Health and Family Services, with local Community Action Agencies, helps households with low income pay heating and cooling bills (the federal LIHEAP program). Apply through your local Community Action Agency. Subsidy runs in November and December; crisis help runs from early January to mid-March or until funds run out. Questions: (800) 456-3452. Official page.
When the utility cannot shut off service in Kentucky
- Cold weather: If you have not been disconnected, you can keep natural gas and electric service for up to thirty (30) days if you present a Certificate of Need issued by Community Action Kentucky between November and the end of March.
- Medical: You can keep service for up to thirty (30) days with a medical certificate issued by a health official.
Rule: 807 KAR 5:006. Official text. The protections have conditions: read the rule or ask the utility. You still owe the bill.
To see what your bill should be, use the LG&E bill calculator. To lower it, see the plans and the appliance cost tool. All programs: LG&E assistance page.
How can I get help paying my LG&E bill?
Call LG&E before the due date and ask for a payment arrangement, apply for energy assistance, and ask about its discount programs (LG&E HEA Slots Program). This page lists each program with its official link.
Does LG&E have a low-income discount?
LG&E HEA Slots Program: Monthly bill credits for a limited number of enrolled households: $73 a month for electric only or $125 for electric/natural gas combo, in January - April and July-September. Slots are limited and filled from a waitlist, lowest income first. Active LG&E residential customers with household income at or below 200% of poverty who heat with electricity or natural gas and do not live in a multi-unit single-metered building.
Can LG&E shut off my power in winter?
The Kentucky rule: If you have not been disconnected, you can keep natural gas and electric service for up to thirty (30) days if you present a Certificate of Need issued by Community Action Kentucky between November and the end of March. The rule has conditions, and you still owe the bill.
utilityratecalc.com is not part of LG&E or a government agency. Programs and amounts change: the official page of each program has the current rules. Checked October 21, 2026.