- What
- A free solar subscription whose monthly credit always exceeds its charge ($5.57 charge and $6.27 credit for each kW subscribed), saving an average of over $50 a year.
- Who
- Customers who take part in programs such as LIHEAP, EHEAP or SNAP. Renters and owners can join.
- How
- Submit the online enrollment form on FPL's SunAssist page.
Help paying your Florida Power & Light bill
There are 9 ways to get help with a Florida Power & Light bill: discounts, bill assistance, payment plans, budget billing and medical protection. Each program below links to its official page, with who qualifies and how to apply.
- 9 programs
- From official pages
- Checked October 21, 2026
SHUTOFF NOTICE?
Call Florida Power & Light at 888-988-8249 before the date on the notice and ask for a payment arrangement. If someone in the home is seriously ill, ask about a medical certificate. Apply for energy assistance at the same time.
Discount rates and monthly credits
Help with a bill you cannot pay
- What
- Emergency bill help of up to $750 within a 12-month period for FPL bill payments. It can also give up to $2,000 for needed electrical repairs at your home.
- Who
- Households in FPL's service area with income at or below the United Way ALICE Threshold for their county, in danger of disconnection or already disconnected, who have used other aid such as LIHEAP or EHEAP.
- How
- Apply with one of FPL's local agency partners.
- What
- A one-time $200 bill credit when you complete a short energy-saving video series. Credit is subject to funding availability.
- Who
- Residential customers with household income at or below the ALICE threshold for their county who have not received the credit before.
- How
- Watch the video series and apply online. If you have not had LIHEAP, EHEAP or Care To Share in the past 12 months, verify income with The Salvation Army.
Payment plans and more time to pay
- What
- Temporarily extends the due date of your bill.
- Who
- All residential customers, depending on payment history and past-due balance.
- How
- Request an extension online.
Budget billing
- What
- Uses a rolling average of your energy use over the last 12 months so you pay about the same amount each month.
- Who
- Residential customers with no delinquent balance who have not enrolled within the past 12 months.
- How
- Sign up online.
Medical needs
Medically Essential Service Program
- What
- Special notices before and after a hurricane and before disconnection for non-payment, plus referrals to agencies that give financial help. It does not exempt you from paying bills.
- Who
- Residential customers whose electric service is medically essential, certified by a physician licensed in Florida. You must reapply every year.
- How
- Submit the Essential Service form online, with Part B completed by your physician, or email FPL-MESP@fpl.com.
Free home energy upgrades
- What
- Free energy-saving home upgrades worth up to $500.
- Who
- Customers with income at or below 200% of U.S. Federal Poverty guidelines.
- How
- See if you qualify on FPL's assistance page.
Other programs
62Plus (changing to Bill Extender)
- What
- Gives you one full month to make the payment after the bill is issued.
- Who
- Residential customers of any age whose primary income is from a fixed-income source such as Social Security, disability or retirement benefits. The account must be paid up to date.
- How
- Enroll online from the 62Plus page.
- What
- A free program that lets someone you trust know when a final notice has been issued on your account.
- Who
- All residential customers.
- How
- Sign up online.
State energy assistance in Florida
Low-Income Home Energy Assistance Program (LIHEAP), run by the FloridaCommerce (Florida Department of Commerce), helps households with low income pay heating and cooling bills (the federal LIHEAP program). Call your local LIHEAP provider (community action agency). Use the Find Your Local LIHEAP Provider list on the FloridaCommerce site. Official page.
When the utility cannot shut off service in Florida
- Medical: Each utility must file, as a tariff item, a procedure for shutoff when service is medically essential.
Rule: Rule 25-6.105, F.A.C.. Official text. The protections have conditions: read the rule or ask the utility. You still owe the bill.
To see what your bill should be, use the Florida Power & Light bill calculator. To lower it, see the plans and the appliance cost tool. All programs: Florida Power & Light assistance page.
How can I get help paying my Florida Power & Light bill?
Call Florida Power & Light before the due date and ask for a payment arrangement, apply for energy assistance, and ask about its discount programs (FPL SolarTogether SunAssist). This page lists each program with its official link.
Does Florida Power & Light have a low-income discount?
FPL SolarTogether SunAssist: A free solar subscription whose monthly credit always exceeds its charge ($5.57 charge and $6.27 credit for each kW subscribed), saving an average of over $50 a year. Customers who take part in programs such as LIHEAP, EHEAP or SNAP. Renters and owners can join.
utilityratecalc.com is not part of Florida Power & Light or a government agency. Programs and amounts change: the official page of each program has the current rules. Checked October 21, 2026.